• att,  blackberry,  rim,  sprint,  verizon

    Research In Motion: YANO – Yet Another Network Outage

    In case you missed it yesterday afternoon, CrackBerry users where all in a tussle because there devices temporarily transformed into door stops. Turns out that there was some more trouble at the BlackBerry network operations center (NOC), the massive data center where most BlackBerry Internet traffic is routed from.

    CrackBerry.com provided a running commentary of what was going on:

    * Update 1: OK, preliminary word coming in is that it’s a partial outage affecting North American carriers: BlackBerry Messenger and things like the web browser and apps that use a data connection.

    * Update 2: BlackBerry data is no more. No emails, no web browsing, no BlackBerry messenger for it’s North American users. Estimated time for a fix to come through is 3 hrs to a day, yes..a day.”

    At about 6:30pm last night, I had four “dead” BlackBerry phones in my house and four BlackBerry addicts roaming around the house in a daze. We where seeing the data outage on the Verizon Wireless and Sprint networks. Based on what CrackBerry.com was reporting, no carrier was spared in North America. The good news was that my Palm Pre was still working!

    You can read the full article on CrackBerry.com.

    [Via CrackBerry.com…]

  • android,  google,  verizon

    CW Opinion: Droids in the Enterprise

    As you know, I’m currently working with a team to select the next smartphone for our corporate mobile phone fleet. One of the devices we are reviewing is the Motorola Droid for the Verizon Wireless network.

    Computer World ran an opinion piece last month about some of the corporate short comings of the new Google Android 2.0 device. Author Michael Gartenberg writes:

    “While there’s a lot to like about the Droid, it’s not the phone that most businesses are going to turn to. The hardware is good, including a lovely high-resolution screen, but the keyboard is definitely something you will want to try before you buy. For me, the keys are way too close together and much too flat to promote good typing. (Oddly, the virtual on-screen keyboard works much better for me).”

    Mr. Gartenberg also has some issues with the Droid’s built-in Microsoft Exchange support (via Microsoft Exchange ActiveSync), remote management, and device security.

    You can read the full opinion piece on the CW website.

  • apple,  iphone,  motorola,  verizon

    Time: Droid Bests iPhone 3GS for Gadget of the Year

    Ok, I really wasn’t expecting the iPhone 3GS to get knocked off it’s perch by a publication, especially by the likes of Time Magazine.
    Apple fan site AppleInsider is reporting that Time has named the Google Android powered Motorola Droid the top gadget of 2009, beating the iPhone 3GS and the Palm Pre.

    “The Droid is a hefty beast, a metal behemoth without the gloss and finish of the iPhone, but you don’t miss it,” the magazine said. “The Droid’s touchscreen is phenomenally sharp and vivid, it has an actual physical (not great, but good enough) keyboard, and best of all, the Droid is on Verizon’s best-of-breed 3G network. It’s Android’s first credible challenge to the iPhone.”

    Not to worry iPhone fans, the 3GS ranked number four on the list. The Palm Pre didn’t even make Time’s list.
    You can read Time’s full Top 10 Gadgets of 2009 list on Time.com.
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  • blackberry,  blackberry os,  dataviz,  notifylink,  rim,  sprint,  verizon

    BlackBerry Tour Hands On Review

    As with the Motorola Droid that I recently reviewed, I had the opportunity to take Research In Motion’s BlackBerry Tour 9630 out for a few days for a test spin. The following is my hands on review of the Tour.

    The BlackBerry Tour 9630 is a CDMA/GSM “world phone” that works on popular wireless networks both in the United States (CDMA and EVDO Rev A) and aboard on 3G networks (GSM/GPRS/EDGE). The Tour is currently available on the Verizon Wireless and Sprint networks. My demo unit is from Verizon and has been loaded with a Verizon/Vodafone SIM card. As far as I can tell, the Verizon and Sprint handsets are the same, however, the service terms will likely vary. There is also a version of the Tour available for sale without a digital camera.

    The Hardware

    The BlackBerry Tour is a candy bar styled smartphone similar to the BlackBerry Curve. The Tour’s dimensions are: 4.4 x 2.4 x 0.6-inches and weighs in at 4.58 ounces. To put that in perspective, it is slightly thinner, taller, and wider than the popular BlackBerry Curve 8330. The Tour has a half VGA+ 480×360 pixel display; which I found very easy to read; and is powered by a removable 1400 mAh battery.

    All of the familiar BlackBerry hardware buttons can be found on the Tour. Just below the screen, is the button bar that is home to the call send/end buttons, the BlackBerry button, and the escape button. Nestled in the middle of the device is the trackball. After spending a few days using the trackball on the Tour, I thought it felt much sturdier than the one on my Curve. That said, I have heard reports from a local cellular retailer that their store has had a number of returns of the Tour early on in its distribution run due to faulty trackballs. The review unit that I used had no such trouble with the trackball. Below the button bar is the hardware Qwerty keyboard. Since this BlackBerry is slightly narrower than the one I’m used to using, I found the keys to be tight initially. The keys on the Tour, for all intents and purposes, have no space between them. After using it for about a day, I had gotten my keyboard bearings and was happily emailing away.

    Walking around the smartphone, you will find the camera convenience key and the volume up/down buttons, the 3.5mm headphone jack, and the microUSB charging port. On the top of the Tour, is the ringer silence and screen lock button. On the left of the Tour is the voice command activation button and the speaker. On the back of the phone you will find the 3.2MP, auto focusing digital camera lens and flash. The phone’s mic is located on the bottom left of the phone.

    Inside the Tour is 256MB of RAM, a microUSB card slot, a Bluetooth v2.0 radio supporting A2DP, and a GPS receiver supporting assisted, autonomous, and simultaneous modes. The GPS module also supports e911 and digital camera image geo-tagging.

    Interestingly, unlike the Apple iPhone and Motorola Droid, the BlackBerry Tour does not feature a capacitive touch screen or a Wi-Fi radio. This could be a deal breaker for some, however, in my opinion, you get much better battery performance without those two features.

    The Software

    The BlackBerry Tour 9630 runs RIM’s Java based BlackBerry OS 4.7.1.61 (Platform 4.1.0.81). If you have used a previous BlackBerry running OS 4.3 or 4.5 you will have little trouble using OS 4.7, however, for this edition of the OS, there is a wire frame style to all of the icons. They are easy enough to figure out and the icon’s name appears at the bottom of the screen when you use the trackball to highlight and icon. Personally, I liked the old style icons better. The good news is that there are literally tons of themes for BlackBerry available for download from the Internet.

    I was able to quickly and easily connect all of my Google Gmail accounts with the Tour. I was also able to use Notify Corp’s NotifyLink 4.5 client without trouble on this BlackBerry. If you want to sync the BlackBerry’s calendar with anything other than Microsoft Outlook, or a corporate messaging system like Microsoft Exchange using a BlackBerry Enterprise Server or Notify Corp’s NotifyLink Enterprise Server, you will need to get a third-party tool like GooSync for your Google calendar. Mac OS X users will need to download the BlackBerry Desktop Software for Mac or purchase Mark/Space the Missing Sync for BlackBerry.

    Research In Motion has also opted to bundle DataViz Documents To Go Standard Edition on the Tour. Unlike the view only editions that come bundled with the Palm Pre or the Motorola Droid, the BlackBerry Standard Edition allows you to view and edit Microsoft Word, Excel, and PowerPoint files. You can also transfer files to and from the smartphone using the BlackBerry Desktop Software. I was able to read and update the same files that I used during my Motorola Droid test.

    If you plan on using Documents To Go on your BlackBerry, you will want to install the free maintenance release from version 1.006 to 2.0. Heavy users will want to consider purchasing the Documents To Go Premium upgrade to gain access to the stand alone Documents To Go desktop synchronization application, native Adobe Acrobat viewing, the ability to create new Microsoft Office documents directly on the Tour, the ability to spell check Word documents, and additional document formatting features. One thing that I did find annoying about the upgrade process to version 2.0 of Documents To Go was the requirement to uninstall the bundled version and reboot the phone prior to the upgrade. While it isn’t the end of the world, it bugged me to have to leave the browser, uninstall the phone, and then return to the upgrade web page. (You did remember to bookmark the upgrade page before uninstalling Documents To Go, right? See how annoying that is!) Documents To Go 2.0 Premium for BlackBerry retails for $69.99, and is on sale for $29.99 until December 20, 2009. For more information about DataViz Documents To Go for BlackBerry, visit the DataViz website.

    Just for the Fun of It

    All work and no play is boring. So I also played with some of the fun aspects of the BlackBerry Tour. Social media junkies will be happy to hear that the Tour comes included with a Facebook and My Space clients. (Facebook users will want to upgrade to the latest mobile client version right away.) The camera took nice pictures at a resolution of 2048 x 1536 pixels. The music player application worked well and I was able to watch Iron Man which I converted from DVD to an Mpeg-4 file.

    I also installed some other free applications from the BlackBerry App World, including USA Today Mobile, The New York Times Global Edition, Google Maps, TweetCaster, UberTwitter, The Weather Channel, and Fictionwise eReader. (Fictionwise eReader can be downloaded from the eReader.com website.)

    Conclusion

    The BlackBerry Tour is a great upgrade for previous BlackBerry owners. If you are looking to upgrade from another smartphone platform to the BlackBerry, you will want to sync your old phone to Microsoft Outlook before making the jump to BlackBerry to ensure that all of your data makes it over. The BlackBerry Tour, like most other BlackBerry phones does not have a touch screen. That detail, and the lack of Wi-Fi may be a deal breaker for some, however, you will be repaid with longer battery life. If I don’t charge my Palm Pre, or the Motorola Droid I was testing every night, I would wake to find two phones with dead batteries in them while the Tour was still ready to work with about 45-50% battery life left in it.

    The BlackBerry Tour is a solid business smartphone, however, if you are using a Microsoft Exchange email server, you will need to install a BlackBerry Enterprise Server or other third-party middleware server such as Notify Corp’s NotifyLink Enterprise Server since the BlackBerry does not support the Microsoft Exchange ActiveSync protocol as do most of today’s other smartphones.

    Pricing and Availability

    The BlackBerry Tour 9630 is available now from both Verizon Wireless and Sprint for $149 with a qualifying 2-year service agreement. For more information about the BlackBerry Tour, visit the BlackBerry website.

  • blackberry,  rim,  sprint,  tour,  verizon

    BlackBerry Tour On Deck


    Following closely behind the Verizon Motorola Droid, I have gotten my hands on a BlackBerry Tour 9630!

    The BlackBerry Tour is currently available from both Verizon Wireless and Sprint. Unlike the other CDMA/EVDO smarphones in their line ups, the Tour is considered a “World phone” because it also has a GSM radio and SIM card slot. The demo unit that I have from Verizon was shipped out with a Vodafone SIM card in it.

    Just like the Moto Droid, I’ll be testing this phone out as a replacement phone for my company’s fleet of Palm Treo 700p and 755p smartphones. I’ll have a short review of the BlackBerry Tour 9630 ready at the end of my demo period.

    If you are interested in digging into all the details about the Tour 9630 now, you will want to check out the BlackBerry website.

  • android,  dataviz,  google,  motorola,  verizon

    Verizon Motorola Droid Hands On Review

    The Motorola Droid is the latest Google Android powered smartphone being offered by Verizon Wireless. The Droid went on sale back on November 6, and joins Verizion’s other Google Android phone, the Droid Eris, in their smartphone line up.

    The Droid is the first Google Android smartphone that I’ve used and I was interested in seeing what this phone is capable of doing and to see how it would measure up to other smarpthones that I’ve used in the past.

    The Hardware

    The Motorola Droid is a 6oz 2.4 x 4.6 x .5-inch slider smartphone. The face of the Droid is dominated by an expansive 3.7-inch 480×854 pixel WVGA display, that is formatted to support 16:9 widescreen video. (I watched about 15 minutes of Iron Man on Droid and the display looked crisp and clear.) The capacitive TFT touch screen is both bright and easy to read. Along the top of the device are a standard 3.5mm headset hack and the power on/off button. On the left side is the microUSB port used to charge the phone or connect it to your computer as a USB mass storage device. On the right side, you will find the volume up/down buttons and the camera application button. Below the screen is the mic, and on the back you will find the 5.0MP camera sensor and the speaker.

    Moto Droid next to a Palm PixiTucked away inside the Droid are the EVDO Rev. A, Bluetooth v2.1 + EDR, and a Wi-Fi 802.11 b/g radios. The Droid also sports an assisted GPS receiver. Powering the smartphone is a 1400 mAh removable battery. There is also a microSDHC card slot at the top of the battery compartment where you will find a 16GB microsSDHC card pre-installed. If you plan on swapping out microSDHC cards or batteries regularly, or if you tend to toss your phone in a pocket, purse, or messenger bag for example, you will want to keep an eye on the battery compartment door. Unlike other smartphones I have used in the past, the Droids battery compartment door does not latch lock into place. I can see a lot of people loosing their battery doors and Verizon should be keeping their spare parts inventory well stocked.

    Similar to other recent smartphones, Motorola has included an accelerometer, proximity sensor, ambient light sensor, and an e-compass.

    The Droid features a physical keyboard which I prefer over on screen keyboards like those used on the Apple iPhone and BlackBerry Storm 2. That said, the keys are, for all intents and purposes, completely flat. In my opinion, this makes the keyboard harder to use than it needs to be. I much rather have a physical keyboard that has raised or rubberized keys like those on the BlackBerry Curve, the Palm Treo, or the Palm Pre. At the end of the day, the best keyboard layouts and orientations are a personal choice. I would recommend that you stop at a local Verizon retail outlet and play with the keyboard before you buy so you know you will be able to live with this phone for the next two years.

    The Software

    The Motorola Droid, as stated earlier, is powered by the Google Android 2.0 operating system. Because the operating system was written by Google, it should come as no surprise that Droid supports most of Google’s web services, including: Gmail, Calendar, Maps, Talk (Instant Messaging), Search and Search by Voice, and YouTube. Support for Google Voice is not included on Verizon’s phone.

    Main app launcher screenAndroid Phone appDroid software stackThe Android contacts and calendaring applications worked as you would expect them to and I did not experience any problems using them. On the demo unit that I was working with, I did not see a dedicated tasks or memos application. Since the Droid is the first Google Android phone that I’m using, I’m not sure if Google just didn’t include those applications, tucked the functionality into the email and/or calendar applications, or whether or not Verizon chose to not include those applications. A quick search of the Android Market provided me with a number of free and commercial replacement tasks and memos applications. I just find it odd that these applications aren’t included by default on the phone.

    I was happy to see that Android 2.0 supported not only Google Gmail accounts, but also POP, IMAP, and Microsoft Exchange accounts. Additionally, you can also sync the Droid with a Google or Microsoft Exchange calendar. There are a few things that I though where confusing and annoying about email and calendaring on Droid. The first is that the Droid has two email and two calendar applications. The application “Corporate Calendar” is the application that you use to configure a Microsoft Exchange server calendar using Exchange ActiveSync. You use the “Calendar” application to access your non-Exchange calendar. For this test, I used one of my Google Calendars. I was surprised to learn that I was unable to add a second or third personal calendar. I have three calendars that I look at throughout my day: business, personal, and family. I configured the Droid to primarily sync with my “business” Gmail account and Android automatically linked the same account’s calendar to the phone. I was able to add additional Gmail and POP email accounts, but I was unable to add a second or third calendar. Researching this issue in online Android discussion forums, it appeared that this could be a bug in the calendar application. I would like to see Google fix this limitation in the near future.

    I’m a heavy user of email, calendaring, web browsing, and word processing. The browser that has been included with Droid rendered pages as well as Safari on my iPod touch with iPhone OS 3.1.2 and my Palm Pre with webOS 1.3.1.

    DataViz Documents To Go 2.0 for Android

    No Smartphone Fanatics smartphone review would be complete until I take DataViz Documents To Go out for a test drive.

    Docs To Go launcherDocs To Go File menuDocs To Go File Open windowUnlike other smartphone platforms that you may have used in the past, Motorola’s Droid does not ship with Documents To Go pre-installed on the device. You will have to use the Android Market to download and install the free Viewer Edition of Documents To Go. The free version of Documents To Go allows you to view any recent Microsoft Word and Excel documents that you receive as an email attachment or side load on your microSD card. When you step up to the Full Version of Documents To Go 2.0 for Android, you gain the ability to view Microsoft PowerPoint documents and Adobe Acrobat documents. You also gain the ability to create and edit Microsoft Office documents. DataViz gives you the flexibility to choose the file format for your new Office documents: Office 97-2003 or Office 2007. (The file format selection is an application preference that effects new documents and is not selected when you perform a File > Save As… command.)

    Another nice feature included in the Full Edition of Documents To Go is DataViz’s implementation of predictive word look ups. Typing ‘fi” in a new Word document causes Word To Go to pop open a small row of possible words that start with the letters “fi” and I can quickly pick “first” form the list of words that I wanted to type. I like this implementation because the possible word selection list is not popping up in front of what you are typing to type. In other words, in my opinion, this is a much cleaner, less annoying way to work with predictive word look ups. The Full Version of Documents To Go also did a fantastic job of loading and rendering my test Word, Excel, PowerPoint, and Acrobat documents. You can purchase the full version of Documents To Go for $29.95 in the Android Market, however, after registering the free Viewer Edition, I received an email from DataViz inviting me to upgrade to the full version for $9.95. If you are going to be using the Motorola Droid to work with Microsoft Office and Adobe Acrobat documents, you will want to purchase this upgrade. At $10, the full featured version of Documents To Go 2.0 is a bargain price for all the functionality you get.

    All the Rest

    I also spent some time playing with the fun aspects of Droid. The 5.0MP digital camera takes some nice pictures once you get used to the auto-focus feature. The picture viewer and music players worked well. I was able to play all of the non-DRM’ed iTunes purchased tracks that I loaded on the Droid’s microSDHC card. (I sided loaded the music. If you want to sync playlists right out of iTunes, you will need to install a third-party application like DoubleTwist.)

    I also loaded some of the free news applications like The New York Times, USA Today, and The Weather Channel; all of which worked well. Android comes pre-loaded with a native Facebook client (I didn’t test Facebook) and a free Twitter client, TwitterTweet, kept in up to date on all of the mobile computing Twitter-ers that I follow. I also downloaded and installed the free WiFi OnOff widget which saved a lot of time, and screen taps, to turn Wi-Fi on and off quickly. And lastly, avid readers will be happy to learn that the Fictionwise eReader Pro application works on the Android 2.0 platform, however, you will need to manually install the software from the eReader.com website, not the Android Market.

    Conclusion

    After spending a little more than a week getting to know the Motorola Droid and the Google Android 2.0 mobile operating system, I feel that the Droid is on par with the Apple iPhone 3G/3G s, BlackBerry Storm or Storm 2, and the Palm Pre. Based on the way I used the phone, I feel that it could tackle all of my business, personal, and social mobile computing needs. Google Android 2.0 is easy enough to use and the installation of third-party applications over the air (OTA) from the Android Market worked without any trouble at all.

    Pricing and Availability

    The Verizon Motorola Droid smartphone is available now at Verizon Wireless retail locations, online from the Verizon Wireless website, and through corporate inside sales reps. Consumers should expect to pay $299.99 with a new 2-year contract or with a 2-year contract extension. If you order the Droid from the Verizon Wireless website, you will receive a $100 discount. You may be able to find even better pricing from Amazon or Best Buy if you are willing to put the time in comparing online and brick and mortar retail location pricing.

    For more information about the Motorola Droid, please visit the Motorola website. For pricing and service contract information, please visit the Verizon Wireless website.

  • motorola,  verizon

    The Consumerist Calls Verizon Droid Packaging “Cheap”

    The Consumerist, the online extension of the Consumer Reports magazine, has an article up on their website titled, “Cheap Package Design Tricks People Into Dropping Motorola Droid On Floor”. I didn’t get to unbox the Verizon Droid that I’m currently testing. (The box, with the phone inside it, was handed to me horizontally.)
    One customer is writes about their experience to The Consumerist:
    “I got my new Verizon Motorola Droid last week. But when I opened the box, the Droid fell to the floor. Apparently I had the box turned the wrong way. There is now a dent in my phone. It’s not a major dent. The phone still works. But it’s still not cool that because of a design flaw, I have to live with a damaged phone right from the get-go.”
    Read the full post on The Consumerist website
  • apple,  microsoft,  sprint,  verizon

    Black Friday Technology Deals

    Black Friday has become a crazy, insane, shopping frenzy that jump starts the holiday gift buying season and puts many retailer’s balance sheets “in the black.” Here are some deals that have caught me eye and might be of interest to you today as you build your plan of attack for tomorrow morning.

    Amazon

    Apple

    Best Buy

    • Sprint Palm Pre (requires 2-year service agreement), $79.99

    Staples

    • Microsoft Wireless Laser Desktop 3000 Keyboard & Mouse, $24.99 (online, phone only)
    • SanDisk 8GB Cruzer Micro Skin USB Flash Drive, $14.99 (online, phone only)
    • Jabra BT4010 Bluetooth Headset, $14.99 (online, phone only)

    Target

    • Western Digital Elements 500GB Portable Hard Drive, $59.98 (in store only)
    • Western Digital Elements 1TB Desktop Hard Drive, $58.98 (in store only)

    Verizon Wireless

    • BlackBerry Curve 8530, Buy One Get One (2-yr service contract, online, in store)
  • android,  google,  motorola,  verizon

    Motorola Droid Hits Verizon on November 6

    High-speed Web browsing, voice-activated search, customizable large screen, access to thousands of Android applications and hundreds of widgets and the best 3G mobile network in the country: DROID by Motorola arrives on Nov. 6.

    Verizon Wireless, the company with the nation’s largest wireless 3G broadband network, and Motorola, a pioneer in the mobile industry, today unveiled DROID by Motorola, the first smartphone powered by Android™ 2.0. DROID by Motorola features the brainpower and breakneck speed of a modern smartphone, designed to outperform where other smartphones fall short.

    “We’re proud to work with Verizon Wireless and Google™ on the first smartphone to feature Android 2.0,” said Sanjay Jha, co-chief executive officer of Motorola and chief executive officer of Motorola Mobile Devices. “DROID by Motorola delivers a rich consumer experience with warp-speed Web browsing, a mammoth screen, and Motorola’s expertise in design and voice quality. Combined with Android’s open, flexible graphical user interface and the power of Verizon Wireless’ 3G network, DROID is a smartphone that simply doesn’t compromise.”

    “This is an exciting announcement for Verizon Wireless, as the DROID by Motorola is the first device that we are bringing to market under our ground-breaking strategic partnership with Google,” said John Stratton, executive vice president and chief marketing officer for Verizon Wireless. “DROID by Motorola gives customers a lifestyle device with access to more than 12,000 applications that will help them stay in touch, up to date and entertained, using the best 3G network in the country.”


    Pricing and Availability

    • DROID by Motorola will be available in the United States exclusively at Verizon Wireless Communications Stores and online on Friday, Nov. 6, for $199.99 with a new two-year customer agreement after a $100 mail-in rebate.
    • To get the most from DROID by Motorola smartphone, customers will need to subscribe to a Nationwide voice plan and an Email and Web for Smartphone plan. Nationwide voice plans begin at $39.99 for monthly access for 450 minutes and an Email and Web for Smartphone plan is $29.99 for monthly access.

    You can read the full press release on the Verizon Wireless website.