• politics,  rim,  security

    New Information on Deleted Secret Service Text Messages

    July 24, 2022 /

    Excellent reporting by Lawrence O’Donnell and The Last Word team at MSNBC.

    During the The Last Word telecast on July 21, O’Donnell details the facts of the case, as we know them, and raises very serious questions about the deleted Secret Service text messages from Jan. 5 and 6.

    In summary, O’Donnell reminds us that:

    • The Secret Service has a budget of $3B annually
    • The first of three emails informing staff to preserve records was sent by the Secret Service Office of Strategic Planning on Dec. 9, 2020
    • In an undated Jan. 2021 and a Feb. 4, 2021 email, sent by the Secret Service Chief Information Officer, reminds staff of their obligation to preserve records and includes instructions on how to do so
    • The Secret Service received the first written records preservation request before the physical act of exchanging agent smartphones for new devices
    • Ornato was promoted to the political post of White House Deputy Chief of Staff
    • The Secret Service runs a sophisticated cyber-crime organization and knows the legal obligations it has to handle and preserve records

    In my previous post on the Secret Service deleted text message fiasco, I suggested that we wait until more details about what happened by brought to light before placing blame on an IT staffer. Now it is beginning to look like the Secret Service, led by Director James Murray, either willfully ignored record preservation requests and established records and information management governance policies, or directly issued orders that the text messages be deleted from Secret Service issued smartphones. With a $3B annual budget, the Secret Service has more than enough money, in my opinion, to digitally and physically archive any Secret Service agent’s smartphone that was even remotely involved with the events leading up to and taking place on January 6, 2021. To suddenly have digital records be deleted and no discussion that I have seen about going back to the physical devices used on Jan. 5 and 6, is unfathomable to me. The Secret Service knows how to perform digital forensics and records preservation.

    While it will likely be years before the full story comes out about what happened to Secret Service text messages from Jan. 5 and 6, it is, in my opinion, growing more obvious this situation has less to do with an IT staffer having a bad day and that something much more politically motivated, possibly with criminal intent, has taken place.

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  • alphabet,  android,  blackberry,  blackberry os,  google,  rim

    BlackBerry to Focus Entirely on Android Devices

    April 11, 2016 /

    In a piece out today from TheNational, BlackBerry CEO, John Chen, admitted that the other fruit themed company will solely focus its efforts on Android devices.

    “Mr. Chen said that while BlackBerry would continue to release updates for [BlackBerry 10 OS], there were no plans to launch new devices running the operating system.”

    This would mean that the current BlackBerry 10 OS devices, the Classic, Passport, and the Leap will presumably be the last devices running the OS.

    Further complicating the handset problem BlackBerry faces, Mr. Chen also told the paper that the price of the first ever BlackBerry running a version of Android, the Priv, was too expensive at the $700 price point.

    “A lot of enterprise customers have said to us, ‘I want to buy your phone but $700 is a little too steep for me. I’m more interested in a $400 device’.”

    I really liked BlackBerry and had used a few of their devices, most notably, the BlackBerry Curve and Storm.  (Yes, I was one of the few people who liked the ‘unique’ touchscreen on the BlackBerry Storm and Storm 2.)  It is sad to watch a market leader essentially transition from a hardware/software company to a services company.  (IBM sans their PCs anyone?)  With only 600,000 devices having been sold last quarter, according to TheNational, it is hard to see a strategy that will make the handset unit of the company profitable over the long-haul.

    The BlackBerry April 2016 earnings report can be downloaded from the BlackBerry website (Direct PDF download link).

    [Via TheNational…]

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  • blackberry,  good technology,  rim

    Backberry to Acquire Good Technology

    September 6, 2015 /
    Blackberry, makers of the same named smartphones, is acquiring mobile device management mainstay Good Technology.

    Waterloo, Ontario and Sunnyvale, Calif. – BlackBerry Limited (NASDAQ: BBRY; TSX: BB), a global leader in secure mobile communications, today announced that it has entered into a definitive agreement to acquire Good Technology for $425 million in cash.
    The acquisition of Good is aligned with BlackBerry’s strategy to offer customers the most complete, end-to-end solution that secures the entire mobile enterprise, across all platforms. Enhanced by Good, BlackBerry will expand its ability to offer a unified, secure mobility platform with applications for any mobile device on any operating system – supported with security that has been certified by governments around the world embedded in every component of the mobility infrastructure.     

    Good will bring complementary capabilities and technologies to BlackBerry, including secure applications and containerization that protects end user privacy. With Good, BlackBerry will expand its ability to offer cross-platform EMM solutions that are critical in a world with varying deployment models such as bring-your-own-device (BYOD); corporate owned, personally enabled (COPE); as well as environments with multiple user interfaces and operating systems. Good has expertise in multi-OS management with 64 percent of activations from iOS devices, followed by a broad Android and Windows customer base. 

    “By acquiring Good, BlackBerry will better solve one of the biggest struggles for CIOs today, especially those in regulated industries: securely managing devices across any platform. By providing even stronger cross-platform capabilities our customers will not have to compromise on their choice of operating systems, deployment models or any level of privacy and security,” said John Chen, BlackBerry Executive Chairman and CEO. “Like BlackBerry, Good has a very strong presence in enterprises and governments around the world and, with this transaction, BlackBerry will enhance its sales and distribution capabilities and further grow its enterprise software revenue stream.”


    With this acquisition, CEO John Chen is shoring up his company by safe guarding it from a future where Blackberry devices may no longer exist and has to focus on security and backend device management software.  Good Technology has been around for a very long time.  I recall attending webcasts  demonstrating their secure email technology for Palm OS devices like the Palm Tungsten C.

    In an article for the Wall Street Journal (subscription required) Ben Hummett writes:

    “BlackBerry last November introduced the latest version of its mobile device management software, which works across mobile operating systems, including Google Inc.’s Android operating and Apple Inc.’s iOS. But analysts have questioned demand for the software, dubbed BES12, after the company surprised the market in its fiscal first quarter ended May 30 by including revenue from technology licensing as part of total software sales. That move raised concerns about overall sales of BES12.”

    “BES”, is short for the Blackberry Enterprise Server, the software that has long driven the secure backend communications of Blackberry smartphones.  As demand of Blackberry smartphones has declined, so has sales of BES.  With BES12, Blackberry tried to make the software more attractive to companies who have Blackberry smartphones deployed by also adding support for Apple’s iOS and Googles Android devices.  With the Good acquisition, Blackberry has legitimized their leadership position at the mobile device management (MDM) for fleets of mobile devices.

    Many have written Blackberry off after a cataclysmic sales implosion following many failed attempts to out do the iPhone.  Untimely, Blackberry faltered by misunderstanding the powerful allure of the “prosumer” market who gobbled up iPhones and Android devices by the millions.

    John Chen was appointed Executive Chairmen and CEO after his major turn around of Sybase, a once popular enterprise database software company.  Sybase was sold to SAP for 12bn.

    While readers of this blog know that I’m a fan of Apple.  With the fate of Palm OS/webOS unknown, I have to keep rooting for Blackberry to make some sort of comeback.  Mobile needs to be more than a two horse (iOS and Android) race.

    You can read the full press release on the Blackberry website.

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  • blackber,  blackberry,  rim

    Blackberry Lives to Fight Another Day, Gets New Leadership, Cash

    November 5, 2013 /

    BlackBerry, the Canadian smartphone maker and services company, received an 11th hour save yesterday.

    In a sweeping move, the company announced that Mr. Thorsten Heins has stepped down as CEO and has given up his seat on the board.  At the same time, Blackberry announced that the company was no longer for sale, and that it had entered into an agreement with Fairfax Financial Holdings Limited, one of the companies looking to take BlackBerry private, would invest $1 billion dollars into the company.
    In what is sure to set Crackberry users into a tailspin was the announcement that BlackBerry will continue to build BlackBerry 10 smartphones and not sell off that part of the business.

    BlackBerry also announced that Mr. Prem Watsa, Chairman and CEO of Fairfax, would become a new board member and that Mr. John Chen would be brought on as the new chairmen of the board and interim CEO.

    “[…]John S. Chen will be appointed Executive Chair of BlackBerry’s Board of Directors and, in that role, will be responsible for the strategic direction, strategic relationships and organizational goals of BlackBerry.  Prem Watsa, Chairman and CEO of Fairfax, will be appointed Lead Director and Chair of the Compensation, Nomination and Governance Committee and Thorsten Heins and David Kerr intend to resign from the Board at closing.”

    In addition, Mr. Heins will step down as Chief Executive Officer at closing and Mr. Chen will serve as Interim Chief Executive Officer pending completion of a search for a new Chief Executive Officer.”
    With all the churn with the BlackBerry leadership, board member Barbara Stymiest was tapped to announced the shake up.

    “Today’s announcement represents a significant vote of confidence in BlackBerry and its future by this group of preeminent, long-term investors,” said Barbara Stymiest, Chair of BlackBerry’s Board.  “The BlackBerry Board conducted a thorough review of strategic alternatives and pursued the course of action that it concluded is in the best interests of BlackBerry and its constituents, including its shareholders.  This financing provides an immediate cash injection on terms favorable to BlackBerry, enhancing our substantial cash position.   Some of the most important customers in the world rely on BlackBerry and we are implementing the changes necessary to strengthen the company and ensure we remain a strong and innovative partner for their needs.”

    “I am pleased to join a company with as much potential as BlackBerry,” said Mr. Chen. “BlackBerry is an iconic brand with enormous potential – but it’s going to take time, discipline and tough decisions to reclaim our success.  I look forward to leading BlackBerry in its turnaround and business model transformation for the benefit of all of its constituencies, including its customers, shareholders and employees.”

    Mr. Chen is no stranger to corporate turn arounds.  The last time we saw him, he was CEO of Sybase, Inc, a database and corporate software company.  When Sybase was purchased by SAP AG, in 2010, the company sold for $5.25 billion.

    In the interest of full disclosure, I earned my Sybase ASE and Rep Server merit badges as a DBA in the early 2000’s and I though that Mr. Chen, hearing him speak at two of the Sybase’s annual user conferences, did a good job of turning Sybase around leading up to it’s sale to SAP.  I’m interested in seeing what he can accomplish with BlackBerry.

    You can read the full press release on the BlackBerry website.

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  • blackberry,  blackberry q10,  rim,  sprint

    BlackBerry Q10 Arrives on Sprint Aug 30 for $199

    August 27, 2013 /

    The BlackBerry Q10 keyboarded smartphone will be arriving on Sprint this weekend for $199 with a new two-year service agreement.

    OVERLAND PARK, Kan. (BUSINESS WIRE), August 26, 2013 – The first 4G LTE BlackBerry® 10 smartphone from Sprint, the BlackBerry® Q10 smartphone, will be available Friday, Aug. 30, in direct ship sales channels, including Sprint Stores, Business Sales, Web Sales and Telesales at 1-800-SPRINT1, for $199.99 (excludes taxes and surcharges) with a new line or eligible upgrade and two-year service agreement. 

    “Our customers have anxiously awaited the arrival of the BlackBerry Q10 smartphone,” said David Owens, vice president-Product Development, Sprint. “Its best-in-class physical keyboard, productivity features, enhanced security capabilities and apps make it easy to be productive at work and connected to friends and family after hours. With the Sprint Unlimited, My Way and My All-in rate plans, our customers will be able to use the BlackBerry Q10 smartphone as it was intended, without worrying about silly data caps or overages.”

    If you are still rocking an old school BlackBerry running BlackBerry OS 7 or earlier this is the upgrade you have been waiting for.
    For more details, see the Sprint website.
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  • blackberry,  blackberry os,  bold,  rim,  rumors

    New BlackBerry OS 7 Smartphone On the Way

    July 10, 2013 /

    “Wait, what?!” was my reaction when I saw the news the BlackBerry maker Research In Motion, or BlackBerry LTD as they like to go by now a days, was releasing a new phone running BlackBerry OS 7.

    If reports from BGR and Crackberry are correct, the new phone will be similar in design to the BlackBerry Bold series devices, but actually be associated with the consumer Curve family of devices.

    The new phone is rumored to have the following specs:

    • It’s listed as the BlackBerry 9720
    • Full QWERTY keyboard
    • Display resolution is 480×360
    • Runs BlackBerry OS 7.1
    • Supports: 802.11b / 802.11g / 802.11n / 3G
    I’ve carried a handful of BlackBerry devices over my many years in IT, from the pager-like devices to the Curve, and even the Storm 2 (Which, believe it or not, I liked.)
    I want to see BlackBerry do well enough that they can at least stay in the corporate game as their devices really are good at messaging.  But I’m having a hard time getting excited about to seeing customers getting excited about a phone running an outdated operating system.  The only way I see this working is if this new phone is the new, cheap – as in low low cost – entry level device to “emerging markets.”  Coming in at north of $300 I don’t see the Q5 doing that.
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  • blackberry,  blackberry os,  rim

    BlackBerry 10 OS Not Coming To PlayBook

    June 30, 2013 /

    I was hoping to get my hands on a 16 or 32GB second hand BlackBerry PlayBook to install the new BlackBerry 10 software on to become more familiar with the engine of RIM’s turn around vehicle.

    After Friday’s quarterly earning’s report filed by Research In Motion, otherwise known as RIM, doing business as “BlackBerry,” it would seem that the door for an officially supported PlayBook running BlackBerry 10 software is completely out of the question.

    In the June 28 filing, RIM reported that no more than 100,000 PlayBook devices were sold in preceding 90-day period.  I’m not going to quote how many iPads Apple sold in that same time period because it would be a cruel joke to say anything more than “a lot.”

    But 100,000 is still something, right?  We should be able to use BlackBerry 10 without having to sign a 2-year cellular contract or shelling out $600+ for an off contract Z10, right?

    However, during the quarterly earnings conference call, RIM CEO Thorsten Heins reported that he has pulled the plug on developing a version of BlackBerry 10 for the PlayBook sighting poor software performance on the fruity tablet.

    If I was in his shoes, I’d probably make the same call.  RIM is fighting for it’s life right now, and a platform that is only moving 400,000 – 500,000 devices annually is not where RIM needs to spend it’s limited software engineering resources right now.

    I may still pick up a PlayBook on eBay, but my enthusiasm for one has dropped considerably.

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  • android,  apple,  blackberry,  blackberry q10,  blackberry z10,  google,  iphone,  rim

    BlackBerry Still Struggling to Revitalize Itself

    June 30, 2013 /

    This past week was not particularly a good one for mobile device maker BlackBerry, formerly known as Research In Motion.

    This past Friday, BlackBerry, announced details about their first quarter earnings, and Wall Street was caught off guard, in their opinion, about how few new BlackBerry Z10 and Q10 devices were sold.  For the quarter wrapping up, BlackBerry sold about 2.7 million new BlackBerry 10 devices.  BlackBerry 10 is the company’s mobile operating system, similar to Google’s Android or Apple’s iOS.  Adding insult to injury, BlackBerry sold 4.1 million of their older, BlackBerry 7-powered devices for a combined total of 6.8 million units shipped.  Once the news was released, BlackBerry’s stock price started trending downward, some would say “crashing”, down 26-28%, ending up at $10.46.  Worse, according to BlackBerry, their subscriber base has shrunk by 4 million users ending up at 72 million users globally.

    To help mount their turn around, BlackBerry will continue to rollout their existing Z10 and Q10 around the world while bringing new BlackBerry 10 devices like the “budget” Q5 to “emerging” markets this summer and through-out the calendar year.

    Research In Motion was caught completely off guard, as was just about every other smartphone maker, in 2007 when Apple released the game changing iPhone.  Everyone, except maybe Google, has been chasing the fruit phone maker since.

    What surprises me, however, is that history seems to repeat itself.  I always hated it when my parents or teachers told me this, but I have come to accept and believe it.  You see, there was another smartphone maker that found itself in a similar position a few years ago: Palm.

    There are a number of similarities between BlackBerry and Palm.  Palm, like BlackBerry, was down on their luck after the iPhone was released. Palm was limping along on sales of their previous generation Palm OS and Windows Mobile smartphones just like BlackBerry is doing now.  BlackBerry, like Palm, is desperately trying to reinvent itself with the Z10 and BlackBerry 10 just like Palm attempted to do with the Pre and webOS.  We know, that after a long, drawn out battle, Palm after being acquired by HP, finally came to an end.  Will BlackBerry and the BlackBerry 10 mobile operating system suffer a similar fate?  Will they continue to be a niche corporate market player or will they finally fade off like Palm?

    We don’t know the answer to that question.  Make no mistake, what BlackBerry CEO Thorsten Heins is attempting to do to turn around his company is extremely difficult.  This past spring I had a chance to play with the new Z10 handheld and BlackBerry 10.  The phone had a quality design and feel to it.  The new software, was still very much foreign to me after having used older versions of the BlackBerry software.  While the gestures did leave me bewildered during the few minutes I had with the phone, people that I know who have purchased the Z10 have gotten used to it.

    Oh, and there is one other similarity that BlackBerry shares with Palm, a small, yet dedicated core user base. Will it be enough to carry BlackBerry through the stormy weather until BlackBerry can grown their subscriber base and software marketshare?  We will have to just wait and see.

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  • blackberry,  blackberry os,  blackberry q10,  blackberry z10,  rim

    BlackBerry Q10 To Arrive In Late Spring

    February 9, 2013 /

    Last week we saw BlackBerry, the company formerly known as Research In Motion, unveil their new handsets, the Z10 and the Q10 along side their new mobile operating system, BlackBerry 10 OS.

    The Z10 has gone on sale on it’s home turf of Canada, as well as several other countries, including the UK and is expected to go on sale here in the US in late March.

    Those hoping to get their hands on the more traditional looking BlackBerry, the Q10, may have to wait a little bit longer than was first reported.

    Zach Epstein, writing for BGR states:

    “[A]ccording to comments from company CEO Thorsten Heins […] while speaking with the Associated Press on Tuesday, Heins said the BlackBerry Q10 will launch in the U.S. between eight and 10 weeks after the BlackBerry Z10 debuts. BlackBerry’s first BB10 smartphone is expected to hit store shelves in the U.S. in mid-March, placing the BlackBerry Q10′s launch timeframe between mid-May and early June.”

    Look at this way, “traditional” BlackBerry fans, we’ve waited this long, a few more weeks isn’t going to matter much.

    In the mean time, check out this video of the BlackBerry Q10 in action.

    [youtube https://www.youtube.com/watch?v=hYKFpEOSyUQ]

    [Via BGR.com…]

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  • blackberry,  blackberry os,  blackberry q10,  blackberry z10,  pre,  rim,  web os

    BlackBerry Z10 Handsets Appear To Be Selling Out

    February 7, 2013 /

    BlackBerry is attempting an Apple-like company turn around, which is by no means, an easy thing to do for any company.  A recent article said that BlackBerry doesn’t need to beat out iOS and Google Android hands down right now, rather the BlackBerry 10 OS needs to be able to hold it’s own to iterate and mature.

    Being a long time Palm fan, I have observed similarities between the transformation RIM is currently undertaking with BlackBerry 10 and the Z10 and Palm’s transformation from Palm OS and the Treo to webOS and the Pre and the launch of the Z10 in the UK is just another parallel.

    Writing for BGR, Zach Epstein writes:

    “Checks at 40 stores in Canada indicate sell-through of the BlackBerry Z10 smartphone is strong on its launch day, with numerous stores selling out towards the end of the day,” RBC Capital Markets analyst Mark Sue wrote in a note to clients on Wednesday. “Z10 pre-orders reached record highs (for BlackBerry).” 

    “That’s the good news. Sue tossed some cold water on the report though, noting very short Z10 inventory across all of the stores he spoke with. “Supply appears limited, with stores allocated avg. 5-10 units/store for walk-ins and est. 20-30 units/store for pre-orders,” the analyst wrote.”

    Huh.  You know what other device was the best selling launch day device with sellouts across the board?  Well, yes, the last iPhone, but I was specifically thinking about the Palm Pre with webOS on June 6, 2009.

    The Palm Pre for Sprint was selling out all over the place.  Which is easy to do when each store received less than 24 devices each.

    We all witnessed Palm’s sad, slow demise, and I have to wonder if the new BlackBerry Z10 and Q10 are the new Palm Pre and Pixi.

    For BlackBerry fans and customers, let’s hope not.

    [Via BGR.com…]

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