• ios,  iphone,  troubleshooting

    Force Reboot an iPhone

    My Dad has this knack for getting himself into trouble with his computer equipment. iPhones. Macs. iPads. You name it. He can find some crazy edge case that will send you searching for answers.

    To be fair, this past Friday’s problem wasn’t really something that he did wrong. He sent me a text and followed up with a call to tell me that he could’t use his iPhone 12 Pro Max. It wasn’t registering any touch input.

    Here’s the problem, he knew to reboot his iPhone by holding down the hardware Volume Up and Power buttons, but had no way to use the Slide to Power Off option.

    On ‘old style’ iPhones, like the iPhone 6/7/8-series, you can force a reboot by pressing and holding the Home button and the Power button together for a few seconds.

    That doesn’t work on an iPhone with Face ID.

    After several attempts at searching the Internet, I finally found the Apple manual page for performing a forced restart on an iPhone. The procedure varies by model depending on whether or not a Home button is present. To force restart an iPhone that has Face ID, you need to the the following:

    Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button. When the Apple logo appears, release the button.

    Source: Apple, Inc.

    I had to try this a few times to get the timing right, but, as ‘They’ say, the third time was the charm. Just make sure you aren’t on a phone call when you try it.

    Source: iPhone User Guide – Force Restart iPhone

  • att,  ios,  iphone,  troubleshooting,  Uncategorized

    Simple Fix for iPhone 5 Coverage Issues

    My Dad has an iPhone 5, while I’m “stuck” with a 4S until the next iPhone is released.  The iPhone 5 is a really nice upgrade if you want more rows of information on the screen.

    But over the last two weeks, my Dad has been complaining to anyone who would listen about coverage issues.  Often he would have two bars or less of cellular signal.  He even went as so far to place several calls with AT&T support and even a trip to the Apple Store Genius Bar.

    Turns out that there may not have been any problems with his phone.  The real cause may really be poor LTE coverage.  The fix for my Dad’s coverage problem was to turn off the LTE radio by setting the Enable LTE option to “Off”.

  • apple,  icloud,  ipad,  ipad mini,  iphone,  ipod touch,  troubleshooting

    How To: Back Up Your iDevice with iCloud

    I’ve always been a firm believer of running backups your important documents and other data like photos, music, and videos.

    Over the years, Apple has done a good job enhancing iCloud to automatically take care of this for you on the iPhone, iPad, and iPod touch.  With last night’s little iOS 6.1 upgrade disaster, knowing that I had a recent backup of my iPhone meant that I was only going to have to deal with the reloading my backup and not have to worry about lost photos, text messages, and all the rest.

    Here are a few quick steps to make sure you have iCloud backups turned on and how to run an immediate backup if you want to – like just before an iOS upgrade.

    Turning on iCloud Backups

    Step 1: To get started, tap on Settings from the Home screen.

    Step 2: Tap on iCloud on the Settings page.

    Step 3: Sign in to your iCloud account if you haven’t already done so.

    Step 4: Scroll down to the bottom of the iCloud page, and tap ‘Storage & Backup’.

    Step 5: Near the bottom of the page, set the ‘iCloud Backup’ option to ‘ON’.

    Step 6: Tap the ‘Back Up Now’ button at the bottom of the page to start a backup immediately.

    Bonus Points: At the very bottom of the ‘Storage & Backup’ page, will be a message telling you when the last time a successful iCloud backup was completed.

  • apple,  ios,  ipad,  troubleshooting,  upgrade

    iOS 6.1 Upgrade Loads Without Problem on My iPad 3

    For all the trouble I had installing the iOS 6.1 upgrade last night on my iPhone 4S, the same upgrade when flawlessly on my iPad 3.

    From what I can tell, it was a fluke that something when wrong on my iPhone. I’m a member of #TeamPure and I don’t jailbreak my gear so I’m really unsure of what actually went wrong.

    I’ll just chalk it up to ‘fun and excitement with technology’ and get back to using my iDevices.

  • apple,  ios,  iphone,  troubleshooting,  upgrade

    My iPhone 4S is OK, iOS 6.1 Installed

    I was annoyed this evening while untangling a failed iOS 6.1 OTA upgrade this evening.  The good news is that my iPhone is alive and well.  I did have to spend a ridiculous amount of time downloading and reinstalling iOS 6.1 via iTunes to get the iPhone out of recovery mode.
    In the end, I was able to get my iPhone working again, but after the install of the iOS 6.1 upgrade from iTunes, the iPhone is behaving like a new device.  Looks like a little while longer getting my iCloud backup restored and making sure everything truly is back to normal.
  • apple,  ios,  iphone,  sprint,  troubleshooting,  upgrade

    iOS 6.1 Upgrade on my iPhone 4S Has Just Gone BOOM! [Updated]

    Earlier today, Apple released iOS 6.1 as an 85MB OTA update for my Sprint iPhone 4S.  Sweet!  That is until I run the upgrade and my iPhone ended up in “Recovery Mode”.

    I’ll post periodic updates as I work through this issue.  The iPhone 4S is my first iPhone, I was a Palm Pre user before getting my iPhone in October 2011.  There have been a few OTA iOS updates since then, and they have all gone smoothly.  I’m not sure why this upgrade failed.  Naturally, I’m holding off upgrading my iPad 3 until I figure out what’s going on.

    If you have found yourself in the same situation, or want to learn more about Recovery Mode, check out Apple’s support page on the subject.

    Update 5 – 5:45am:

    The OTA iOS 6.1 upgrade for my iPad 3 installed without any issues.

    Update 4 – 9:00pm:

    The iOS 6.1 recovery install from iTunes 11 running on my MacBook completed successfully.  Everything is back to normal and my iPhone 4S is ready to get back to work. Crisis averted.

    Update 3 – 8:30pm:

    The iTunes 11 download for iOS 6.1 is *finally* complete and I’m about to plug my iPhone 4S into my Mac – hopefully getting this update show back on the road and my iPhone back into working condition.  It sucks as a paperweight.

    Update 2 – 7:30pm:

    Well, we’ve got about 60% of iOS 6.1 downloaded and about another 45 minutes to go.  I haven’t found any posts online yet to indicate that this is a wide spread issue.  I may just be ‘lucky’ tonight.

    Update 1 – 6:50pm:

    I’m downloading the iOS 6.1 update so I can install it on my iPhone and get it working again.  According to iTunes 11, the 920MB download will take about 85 minutes to complete the download.  Looks like it’s going to be a long night.