microsoft,  t-mobile

T-Mobile, Microsoft, Lose Customer Data

T-Mobile and Microsoft are in some hot water with their customers. It seems that during a “service disruption” last week, Microsoft’s Danger unit, in partnership with US cellular partner, T-Mobile, have lost customer’s data. I’m willing to bet that someone inside Microsoft is in a lot of trouble.

“Dear valued T-Mobile Sidekick customers:

T-Mobile and the Sidekick data services provider, Danger, a subsidiary of Microsoft, are reaching out to express our apologies regarding the recent Sidekick data service disruption.

We appreciate your patience as Microsoft/Danger continues to work on maintaining platform stability, and restoring all services for our Sidekick customers.

Regrettably, based on Microsoft/Danger’s latest recovery assessment of their systems, we must now inform you that personal information stored on your device – such as contacts, calendar entries, to-do lists or photos – that is no longer on your Sidekick almost certainly has been lost as a result of a server failure at Microsoft/Danger. That said, our teams continue to work around-the-clock in hopes of discovering some way to recover this information. However, the likelihood of a successful outcome is extremely low. As such, we wanted to share this news with you and offer some tips and suggestions to help you rebuild your personal content. You can find these tips in our Sidekick Contacts FAQ. We encourage you to visit the Forums on a regular basis to access the latest updates as well as FAQs regarding this service disruption.”

“With yesterday’s news of T-Mobile letting Sidekick customers know that all of their data has been lost due to a server failure on Microsoft’s/Danger’s servers (Microsoft bought Danger, makers of the Sidekick back in February of 2008 for $500 million ). T-Mobile has suspended sales of all Sidekicks listing every model as “temporarily out of stock”.”