Tuesday, July 6, 2010

Shocker: iPhone 4 Issues Requires More Than A Software Fix

Over the weekend, I Twittered the following as I was trying to catch up on the latest iPhone 4 cellular radio no-you're-holding-it-wrong PR disaster.

I wrote:

  1. NYTimes: Apple Acknowledges Flaw in iPhone Signal Meter http://nyti.ms/ajIgZc
  2. Why Apple's iPhone 4 Update Won't Fix Your Reception Problem http://bit.ly/cpqTNR
  3. Apple says software will fix iPhone 4, others say that this is a hardware problem. What do you think? Me? I think it's both hard/software. via mobile web

  • One solution is to hold the phone differently, avoiding to touch the left bottom corner of the phone (coincidentally, this is how models hold the iPhone 4 in most of Apple's promotional material).

  • The other other solution is to buy a case or one of Apple's $30 bumpers


Any way you cut it, this is a poor situation to be in for iPhone 4 customers. Apple has stated in an open letter on their website that, "[a]s a reminder, if you are not fully satisfied, you can return your undamaged iPhone to any Apple Retail Store or the online Apple Store within 30 days of purchase for a full refund."

I don't have an iPhone 4, but I am in support of the free Apple iPhone bumpers idea being floated around. Apple is sitting on a mountain of cash, and what better way to make lemonade out of lemons than giving away free bumpers until Apple is able to re-engineer the radio dead spot?

So how about it, Apple? Are you guys game? The legions of Apple fans have earned a little kick-back for their fanatical support over the last 10 years.

[Via GadgetsOnTheGo.net...; Gizmodo.com...]
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