Sunday, June 13, 2010

Apple Earbud Replacement Program

While reading the July 2010 issue of MacWorld, yes, I still read paper magazines, I stumbled across an side bar article on Apple's earbud replacement program. According to the Apple notice, ear buds with in-line remote work intermittently or have stopped working altogether.

The following notice, Apple Headphones with Remote Replacement Program, is from Apple's website:

Apple has determined that the Apple Headphones with Remote included with the iPod shuffle (3rd gen) may fail under certain conditions. A very small percentage of iPod shuffle owners have experienced this issue. These headphones were included with the iPod shuffle (3rd generation) made between approximately February 2009 and February 2010.

If your headphones stop working or work intermittently as described below, Apple will replace them, free of charge, for two years from date of purchase.

Symptoms
  • Controls are non-responsive or work intermittently
  • Unexpected volume increase or decrease
  • Unexpected playing of voice feedback

Product Description
  • Apple Headphones with Remote - included with iPod shuffle (3rd generation).
Note
Apple In-Ear Headphones with Remote and Mic and Apple Earphones with Remote and Mic which exhibit the symptoms noted above are also covered under this program.

For more details on this issue, including directions for determining if you have a set of earbuds that are eligible for replacement, visit the Apple website.

If you are in the market for a new set of headphones for your favorite i-device, MacWorld has their complete headphone reviews online. MacWorld also has you covered with their headphone buying guide if you're not sure what to replace your stock Apple earbuds with.
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