Monday, October 26, 2009

Palm webOS Tip: Restart to Correct Radio Issues

On a recent Friday morning, I noticed that one of my Google Calendars, the one that I use to sync my work schedule with, was not syncing with Synergy on my Palm Pre smartphone. My Google calendar was up to date because I was looking at. But when I glanced over to my Pre, the calendar hadn't updated.

The Calendar application in Palm webOS can be synchronized at any time, regardless of the schedule you have setup, by taping the "Sync Now" button. (Calendar > Preferences & Accounts > Sync Now) In most cases, the on demand sync will catch up any changes that have not yet been synchronized. I had tried the Sync Now command without much success.

Rather than continuing to tap Sync Now the for the rest of the day, I decided to restart my Pre. Unlike previous Palm smartphones and PDAs, there is a specific procedure for restarting your Palm webOS phone.

To restart your phone, launch the Device Info application. It is found on the last (right most) page of the Palm application launcher. Scroll down to the bottom of the page, and tap the "Reset Options" button, and then tap the "Restart" button. When you restart your phone in this way, you are assured that the Linux operating system that Palm webOS is built on is restarted correctly and that there is no chance for file corruption to occur.

Thankfully, by the time I walked down the hall to the room where my first meeting was going to by, my Pre has rebooted and Synergy had updated my Calendar.

The restart option should be part of your troubleshooting steps. I've also used the Device Info Restart option to correct Wi-Fi and cellular communication issues. Restarting is a quick and easy way to get things working again on your smartphone.
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