Thursday, August 23, 2007

Barron's - Over Simplification

Ben Combee has been spotted on the message boards again. This time he is commenting on the #comments blog story regarding the recent Barron's article (details) about the Foleo's apparent delay.

Ben writes:

"I can’t talk much about when we’re launching yet, but I can say that the comments in Barron’s are a major simplification of what’s been happening this summer. We’re not stupid; we’ve been working on lots of complicated sync issues on lots of phones for the last year, including testing with a wide range of Treo devices. The issues haven’t been “it doesn’t sync”, but more like “after syncing large numbers of emails over a four day time period, the operation fails 25% of the time and cannot restart without resetting the device.” We’ve been doing lots of stress testing, and sometimes that finds problems that have been hidden for a while or problems that are really hard to debug because of the need to setup a reproducible case with instrumentation."

OK, I'm feeling better about this. I think Ben goes out of his way to show that Palm is working long and hard to ensure that the Foleo launch goes smoothly and without any software issues.
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